PRIVACY POLICY
Haldèn, trademarked brand of M/S Halden Global Biz Pvt. Ltd. will process your
personal data when you are visiting and using the services provided at
haldenluxury.com or purchase products at our platform. At Haldèn, we are committed
to protecting your personal data and respecting your privacy. We strive to be
transparent in what we do with visitors’ and customers’ personal data and have
therefore adopted this privacy policy. This privacy policy describes how M/S Halden
Global Biz Pvt. Ltd. collects, uses, shares or otherwise processes your personal data.
Below, you will find information on what kind of personal data we process, why we
do it, what we use it for and how we may share it. HALDÈN is the data controller of
any processing of your personal data.
This policy is to be read in consonance with the terms of use and other documents on
this website/platform.
APPLICATION
This policy applies to individuals who access or use the platform for procuring the
goods offered for sale through this platform. For the avoidance of doubt, references
to “you” across this policy are to an end user that uses the platform. By using the
platform, you consent to the collection, storage, usage, and disclosure of your
personal data, as described in and collected by us in accordance with this policy.
WHAT PERSONAL DATA DO WE PROCESS?
We collect personal data when you (i) purchase watches, accessories, belts, watch
bands or other goods, (ii) sign up for news, invites and offers, (iii) request support
and (iv) are browsing our website. Such personal data will include, but not limited to,
your name, e-mail address, telephone, delivery address, payment details, IP address,
location, behaviour on the website and other information that you voluntarily provide
us (hereinafter collectively referred to as “personal data”).
You hereby warrant that all personal data that you provide us with is accurate, up-to-
date, and true.
COLLECTION
We collect your personal data relating to your identity, demographics when you use
our platform, services or otherwise interact with us during the course of our
relationship and related information provided from time to time. Some of the
sensitive personal data may be collected with your consent, such as your bank
account or credit or debit card or other payment instrument information, available on
the platform to assist you with your shopping experience etc. all of the above being in
accordance with applicable law. Some of the information such as your shopping
behaviour, preferences, call data records, device location, voice, your browsing
history, and other information that you may provide to us from time to time. Our
primary goal in doing so is to provide you a safe, efficient, smooth, and customised
experience. This allows us to provide services and features that most likely meet your
needs, and to customise our platform to make your experience safer and easier. In
general, you can browse the platform without telling us who you are or revealing any
personal data about yourself. Once you give us your personal data, you are not
anonymous to us. Where possible, we indicate which fields are required and which
fields are optional. You always have the option to not provide information, by
choosing not to use a particular service or feature on the platform. We may track your
buying behaviour, preferences, and other information that you choose to provide on
our platform. We use this information to do research on our users' demographics,
interests, and behaviour to better understand and serve our users. This information is
compiled and analysed on an aggregated basis. This information may include the
URL that you just came from (whether this URL is on our platform or not), which
URL you next go to (whether this URL is on our platform or not), your computer
browser information, and your IP address. If you transact with us, we may seek some
additional information, such as billing address, and/ or other payment instrument
details. If you send us personal correspondence, such as emails or letters, or if other
users or third parties send us correspondence about your activities or postings on the
platform, we may collect such information into a file specific to you. While you can
browse some sections of our platform without being a registered member, certain
activities (such as placing an order or consuming our online content or services or
participating in any event) requires registration. We may use your contact information
to send you offers based on your previous orders or preferences and your interests. If
you receive an email, a call from a person/association claiming to be from Halden
seeking any personal data like debit/credit card PIN, net-banking or mobile banking
password, we request you to never provide such information. We at Halden or our
affiliate logistics partner do not at any time connect with you requesting for such
information. If you have already revealed such information, report it immediately to
an appropriate law enforcement agency.
PURPOSE, LEGAL GROUND AND STORAGE PERIOD
We will only use your personal data for the purposes, and on the legal grounds, as set
out below. We will not use your personal data for any purpose that is incompatible
with the below purposes. Further, we will only use your personal data during the
period as set out under "Storage period", after such which period your personal data
will be erased.
While you can browse sections of the platform without the need of sharing any
information with us, however, please note we do not offer any product under this
platform outside India and your personal data will primarily be stored and processed
in India. By visiting this platform, providing your information or availing out
product/service, you expressly agree to be bound by the terms and conditions of this
Privacy Policy, the Terms of Use and the applicable service/product terms and
conditions, and agree to be governed by the laws of India including but not limited to
the laws applicable to data protection and privacy. If you do not agree please do not
use or access our platform.
PURCHASES
Purpose of processing: When you purchase watches, belts, accessories, watch bands
or other goods, we will process your personal data to fulfil our contractual
obligations towards you (see Terms of Use). Our purchase form identifies what
information you must provide to us, in order for us to complete your purchase.
Legal ground for processing: The processing is necessary for our performance of the
contract with you (i.e. Terms of Use).
Storage period : We will process your personal data during the term of our contract
(including one-year warranty period), we will thereafter erase your personal data. The
storage period applies also to any unsuccessful purchase due to lack of funds on your
account.
DIRECT MARKETING
Purpose of processing: When you sign up for news, subscribing to our emails, invites
and offers (direct marketing), we will process your personal data to provide the
services/information as requested by you. Our direct marketing is based on profiling,
which means that we will customize the information that you receive from us based
on certain factors. We use the following types of personal data to compile a profile:
your gender, your location, your previous purchases, your behavior on our website,
and/or your previous behavior when receiving direct marketing from us.
Legal ground for processing : The processing is necessary for our legitimate interests
to maintain good customer relations.
Storage period : If you opt-opt or unsubscribe from our marketing (including
profiling), we will no longer process your personal data for this purpose. We will also
erase your personal data, unless there is another legal ground for keeping your data
(such as a valid purchase contract)
CHECKOUT REMINDER
Purpose of processing : If you have initiated a purchase at our website and if you
have provided your email address in connection therewith but have not completed the
final step of your purchase, we will send you an e-mail with a link to your shopping
cart for the purposes of reminding you of your uncompleted purchase.
Legal ground for processing : The processing is necessary for our and your legitimate
interest to remind you of your uncompleted purchase.
Storage period : We will erase your data, within one month after checkout reminder,
unless there is another legal ground for keeping your data (such as a valid purchase
contract). Opt-out is made possible by contacting support@haldenluxury.com
BROWSING
Purpose of processing : When browsing our website, we will process your personal
data to improve our website and for marketing purposes.
Legal ground for processing : The processing is necessary for our legitimate interests
to improve our website and for retargeting. Please see more under “Cookies”.
Storage period : Please see more under “Cookies”.
FRAUD PREVENTION
Purpose of processing : We will process your personal data for the purposes of
carrying out risk analysis, fraud prevention and risk management.
Legal ground for processing : The processing is necessary for our legitimate interests
to prevent fraud and to handle risks.
Storage period : We will erase any personal data used for this purpose on a six-month
basis, unless there is another legitimate interest for keeping your data. Upon a
purchase that has been cancelled due to fraud prevention, we will delete your
personal data two years after the unsuccessful purchase.
ANALYSIS OF DATA
Purpose of processing : We will analyze your personal data, in order to compile
aggregated tracking data (including to analyze visitors’ use of our sites by tracking
information such as page views, traffic flows, search terms and click throughs).
Legal ground for processing : The processing is necessary for our legitimate interest
to create statistics over time.
Storage period : We will anonymize all tracking data where this is technically
possible. When your personal data has been anonymized, it will no longer be
considered personal data under applicable data protection laws.
Opt-out is made possible by contacting support@haldenluxury.com
Please note that the above storage periods do not apply to the extent haldén is
required to retain your personal data (partly or in full) under applicable mandatory
law (e.g. accounting laws).
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
Only the people who need to process personal data for the purposes mentioned above
have access to your personal data. We may need to allow our suppliers access to your
personal data when they perform services on our behalf, mainly to provide support
and maintenance of IT systems, storage services and marketing.
YOUR RIGHTS
You are entitled to the following rights under applicable laws:
The right to access : You may at any time request to access your personal data. Upon
request, we will provide a copy of your personal data in a commonly used electronic
form.
The right to rectification : You are entitled to obtain rectification of inaccurate
personal data and to have incomplete personal data completed.
The right to erasure (“right to be forgotten”) : Under certain circumstances (including
processing on the basis of your consent), you may request us to delete your User Data
by contacting support@haldenluxury.com.
The right to object : To certain processing activities conducted by us in relation to
your personal data, such as our processing of your personal data based on our
legitimate interest. The right to object also applies to processing of your personal
data for direct marketing purposes.
The right to restriction of processing : You may under certain circumstances request
from us to restrict the processing of your personal data.
The right to data portability : You are entitled to receive your personal data (or have
your personal data directly transmitted to another data controller) in a structured,
commonly used and machine-readable format.
ADVERTISEMENTS
We use third-party advertising companies to serve ads when you visit our platform.
These companies may use information (not including your name, address, email
address, or telephone number) about your visits to this and other websites in order to
provide personalized advertisements about goods and services of interest to you. You
have an option to opt out from tracking of personalized advertising using the “Opt out
of Ads Personalization” settings using your device’s settings application. Halden will
have no access to your GAID once you select this feature.
COOKIES
As part of our approach to providing personalized services on our website, we use
cookies to store and sometimes track information about you. A cookie is a small data
file sent to your browser from a web server and stored on your hard drive that allows
easier access the next time the same page is visited. For example, a cookie is sent
when you sign-up to download products or information on our website. If you do not
want your personal information to be stored by cookies, you can configure your
browser so that it notifies you whenever a cookie is received. This way you can
decide each time to accept cookies or not. However, the use of cookies may be
necessary to provide certain features and choosing to reject cookies may reduce the
functionality of our website. Your browser should include precise instructions
explaining how to control the acceptance of cookies.
To be transparent, we have summarized the cookies used on our website below.
SUPPLIER: HALDÈN
Type of cookie : Permanent
Purpose : Cookie notice storing whether you have accepted privacy and cookie policy
Storage time : Permanent
Stored data : True/False
Sharing : None
SUPPLIER: HALDÈN
Type of cookie : First-party
Purpose : Session and cart identification
Storage time : Session.
Stored data : Session and cart identification data
Sharing : None
SUPPLIER: HALDÈN
Type of cookie : Session
Purpose : Session and cart identification
Storage time : Temporary session cookie
Stored data : Session id
Sharing : None
SUPPLIER: GOOGLE
Type of cookie : Third-party
Purpose : Performance and statistics
Storage time : Permanent
Stored data : Session id, anonymized ip, page statistics
Sharing : Yes
SUPPLIER: FACEBOOK
Type of cookie : Third-party
Purpose : Marketing
Storage time : Permanent
Stored data : Session id, page statistics
Sharing : Yes
DATA SECURITY
We employ appropriate technical and organizational security measures to help protect
your personal data against loss and to guard against access by unauthorized persons.
Appropriate security measures we have taken include implementing secure private
connections, traceability, disaster recovery and access limitations. We regularly
review our security policies and procedures to ensure our systems are secure and
protected.
USER GENERATED CONTENT
We invite you to post content on our platform, including your comments, reviews, or
any other information that you would like to be made available on our platform.
Please note that such content will be available to all visitors to our platform and may
become public. We cannot prevent such information from being used in a manner that
is contrary to this policy, applicable laws, or your personal privacy, and we disclaim
all liability (express or implied) in this regard. Further, you agree to comply with all
applicable laws in relation to the content uploaded or otherwise shared by you on our
platform. You understand and acknowledge that you will be solely responsible for
any information published by you on our platform that violates applicable laws.
CONSENT
By visiting our platform or by providing your information, you consent to the
collection, use, storage, disclosure and otherwise processing of your information on
the platform in accordance with this privacy policy. If you disclose to us any personal
data relating to other people, you represent that you have the authority to do so and
permit us to use the information in accordance with this privacy policy. You, while
providing your personal data over the platform or any partner platforms or
establishments, consent to us (including our other corporate entities, affiliates,
lending partners, technology partners, marketing channels, business partners and
other third parties) to contact you through SMS, instant messaging apps, call and/or
e-mail for the purposes specified in this privacy policy.
We take every reasonable step to ensure that your personal data that we process is
accurate and, where necessary, kept up to date, and any of your personal data that we
process that you inform us is inaccurate (having regard to the purposes for which they
are processed) is erased or rectified. You may access, correct, and update your
personal data directly through the functionalities provided on the platform. You may
delete certain non-mandatory information by logging into our website and visiting
profile and settings sections. You can also write to us at the contact information
provided below to assist you with these requests.
You have an option to withdraw your consent that you have already provided by
contacting support@haldenluxury.com. Please mention “Withdrawal of consent for
processing personal data” in your subject line of your communication. We will verify
such requests before acting on our request. Please note, however, that withdrawal of
consent will not be retroactive and will be in accordance with the terms of this
privacy policy, related terms of use and applicable laws. In the event you withdraw
consent given to us under this privacy policy, we reserve the right to restrict or deny
offering any goods under this platform for which we consider such information to be
necessary.
GRIEVANCE OFFICER
In accordance with Information Technology Act, 2000, Information Technology
(Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and other rules made thereunder, as amended from time to time, the name and contact details of the Grievance Officer are provided below:
Mr. Kisan Kolhar
Designation: CRM (Customer Relationship Manager)
Halden Global Biz Pvt. Ltd.
7977474412
Email: support@haldenluxury.com
CONTACT INFORMATION
If you have any questions relating to our handling of your personal data or our use of
cookies or if you would like to invoke any of your rights under applicable privacy
legislation, please contact us at: support@haldenluxury.com
CHANGES TO THIS WEBSITE PRIVACY POLICY
If we change how we handle your personal data or how we use cookies, we will
promptly update this website privacy policy and publish it on this website.
To the extent permitted under applicable law, by using our platform after such notice,
you consent to updates made to this policy. We encourage you to periodically review
this policy for the latest information on our privacy practices.
LAST UPDATED 15 JULY 2024