TERMS OF USE
INTRODUCTION
These terms of use governs your purchases from, and your use of, the
www.haldenluxury.com website and forms a contract between you and Halden Global Biz
Private Limited , an Indian company with the company incorporation number
U74990MH2019PTC319388, having registered office at A 505, Kemps Plaza, Mindspace,
Off Link Road, Malad West, Mumbai 400064 (hereinafter “HALDÈN”). By making a
purchase from, and using, this website you have agreed to these terms of use unconditionally,
and you shall be bound by the same as also other documents on the website similar to a legal
document. Please make sure that you have read and understood these terms of use when using
our website.
HALDÈN is the licensed owner of the domain name https://haldenluxury.com/, the content of
this Website – which shall include but not limited to design, layout, text, images, graphics,
sound, video etc.
This Terms of Use document is published in accordance with the provisions of Rule 3(1) of
the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code)
Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of
Use for access or usage of domain name www.haldenluxury.com.
For the purpose of this Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer/potential on the website
by registering on the website. HALDÈN allows the User to surf the website or making purchases without registering on the website. The term "We", "Us", "Our" shall mean Halden Global Biz Private Limited.
This Terms of Use document is to be read in consonance with the terms of use and
other documents on this website/platform.
ELIGIBILITY
Transaction on the website is available only to persons who can form legally binding
contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within
the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not
eligible to use the website. If you are a minor i.e. under the age of 18 years, you may use the
website or access content on the website only under the supervision and prior consent/
permission of a parent or legal guardian.
As a minor if you wish to transact on the website, such transaction on the website may be
made by your legal guardian or parents. HALDÈN reserves the right to terminate your membership and / or refuse to provide you with access to the website if it is brought to HALDÈN's notice or if it is discovered that You are under the age of 18 years and transacting
on the website.
USER INFORMATION
(a) The User wishes to gain, for his own use, more information about HALDÈN and its
services/ products offered through this website, and also the other information
regarding the market practices, policies, opinions etc., incidental to the products
offered through this website.
(b) The User wishes to gain, for his own use, more information about HALDÈN and its products offered through this website, and also the other information regarding the
market practices, policies, opinions etc., incidental to the products offered through
this website.
(c) All personal information entered by the User in using this website and while
registering in the website is done voluntarily.
(d) In using the website, the User shall be responsible for maintaining the confidentiality
of his/her login details and password and the user shall be responsible for all activities
that occur under his/her login details and password. The user agrees that if any of the
information provided during registering on this website is or discovered at a later date
to be untrue, inaccurate or incomplete or HALDÈN has reasonable grounds to suspect
that such information is untrue, inaccurate or incomplete, or not in accordance with
this Terms of Use, then HALDÈN shall have the right to indefinitely suspend or
terminate or block access of that user to this website.
COMMERCIALS
1. All prices shown at www.haldenluxury.com are inclusive of any applicable alternate
indirect tax (such as, but not limited to, Goods and Services Tax (GST)) in accordance
with the applicable legislation. If the GST rate applicable or any other indirect tax rate
on the date of the order is changed after the order has been made, the change will be
reflected in the price of items without you being notified.
2. HALDÈN may from time to time at its discretion offer discounts on its products on
the website, at its discretion. However, the same shall be for a limited period of time
which shall also be the prerogative of HALDÈN.
3. You may pay with either credit or debit cards, cash on delivery (“COD”), Unified
Payments Interface (UPI), Net banking, and Wallets. AXIS banking services manages
all of our banking transactions. HALDÈN does not store any credit/debit card
numbers or net banking or other payment credentials. In case of payment with cards, your payment is handled by Gokwik Solutions Private Limited with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit / debit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, HALDÈN may automatically cancel your order.
4. All payments on the website shall only be in Indian rupees. In case of a prepaid
transaction, after payment for the order has been successfully received by HALDÈN,
You will be sent a notification by email or SMS at the email address or mobile
number provided to HALDÈN confirming receipt of payment. There may be limits to
the amount of Cash on Delivery payments based on pin codes or the State in India
where delivery is to be made. HALDÈN reserves the right to withdraw or block or
limit Your purchases using Cash on Delivery basis transaction history.
5. Once we have received your order we will send an electronic invoice to your e-mail
address as a confirmation of your purchase. It is important that you enter the correct e-
mail address when placing your order. We recommend saving this email in order to
facilitate any contact with customer service you may have in the future. The order
confirmation (receipt) also serves as guarantee of proof of purchase.
6. Please note that COD may not always be available at all times, on all products and for
all pin codes, and the same shall be subject to discretion of HALDÈN.
7. Please note that at times payments on the website may not be successful due to
technical issues or maintenance of the website of the bank or the UPI service provider.
HALDÈN shall not be held responsible or liable for such eventualities. Further,
HALDÈN is not liable for any loss or inconvenience caused to You when making
payment or for any wrongful debits to Your cards or net banking accounts.
8. Users understand and acknowledge that all payments made by the Users using valid
credit card/ Debit card/ Cash Card/ and other payment instruments or mechanism
including net banking facility will be processed using a payment gateway or
appropriate payment system infrastructure and the same is governed by a separate set of terms and conditions agreed between the User and the respective Bank and
payment instrument issuing company.
9. For all the purchase of an amount equal to or exceeding INR 2,00,000 (Indian Rupees Two lakhs only), You will be required to upload a copy of Your PAN card, within such time as may be prescribed from the date of purchase, failing which, the purchase made by You will be automatically cancelled. The order shall also stand cancelled if
there is a discrepancy between Your name in account with HALDÈN the name printed
on the PAN card.
CONFIRMATION
Once we have received your order we will send an electronic invoice to your e-mail address
as a confirmation of your purchase. It is important that you enter the correct e-mail address
when placing your order. We recommend saving this email in order to facilitate any contact
with customer service you may have in the future. The order confirmation (receipt) also
serves as guarantee of proof of purchase.
DELIVERY
Shipping:
Your shipping address and pin code will be verified with the database of HALDÈN before
You proceed to pay for Your purchase. In the event Your order is not serviceable by our
logistics service providers or the area is not covered, we will request You to provide us with
an alternate shipping address. You can make purchases on the website from anywhere in the
world but at the same time You must ensure the payment and shipping address is within
India.
When You submit an alternative address for delivery, You are responsible for accepting and
collecting the package from such alternative address. Confirmation from the logistics service
provider of successful delivery to the alternative shipping address is deemed as acceptance of
delivery by You and HALDÈN will have no liability in this regard.
The delivery of the ordered products will be made by logistics service providers assigned by
HALDÈN. Deliveries cannot be rescheduled after the order has been placed.
The logistics service provider assigned by HALDÈN will make a maximum of three [3]
attempts to deliver Your order. In case You are not reachable, available or do not accept
delivery of products in these attempts HALDÈN reserves the right to cancel the order at its
discretion. You may be informed of such cancellation by email or SMS at the email address
or mobile number provided to HALDÈN. The cancelled order is returned to HALDÈN. You
agree not to hold HALDÈN liable for any cancellation.
If You wish to request the website to resend the product, You can do so by placing a new
order for the product on the terms set out on the website. Your order will be accepted subject
to availability of the product.
In case there is any dispute regarding the shipment of the product or serviceability for the
area not covered by the logistics service providers, HALDÈN will not be responsible for the
non-delivery of the product.
Title and risk of loss for all products ordered by You shall pass on to You upon delivery of the
products at the shipping address provided by You.
Multiple Product Orders:
In case You order multiple products in one transaction, HALDÈN would endeavour to ship
all products together. However, this may not always be possible due to some product characteristics or logistics issues and You may receive the products separately and at different
times. If You purchase multiple products in a single transaction, then all the products would
be dispatched to a single shipping address given by You. If You wish to ship products to
different addresses, then You should book the orders separately based on the shipping
addresses.
Missing Items:
In the event, the product package received by You is missing one or more products or
accessories or does not include the freebie or the order is partly delivered, You should inform
HALDÈN through the Customer Care Team within 3 days of delivery date of the
package. Missing products claims will not be accepted after 3 days from delivery date.
When a package delivered is missing one or more products or accessories, You are requested
to return the original package delivered to the seller in accordance with the return and
cancellation policy.
Refusal of Delivery:
Before accepting delivery of any product, kindly ensure that the product's packaging is not
damaged or tampered. If You observe that the package is damaged or tampered, You are
requested to refuse to accept delivery and inform HALDÈN within 5 days of delivery date.
You are requested to fill the delivery sheet / acknowledgement used by the logistics service
providers and note down the condition of the delivered package. Damaged or tampered
products claims will not be accepted beyond the returns policy.
Orders made in another person's name without his consent, or otherwise will be reported to
the authorities. HALDÈN holds the right to change prices, correct incorrect prices on all
orders as well as final sales. If a price is incorrect, this may compel HALDÈN to cancel the
purchase and refund any amount paid in the best way. This can be performed at any time.
RETURN AND CANCELLATION
For return and cancellation of products purchased on the website, please refer to the
respective policy on the website concerning the same.
PROMO CODES
Promo Codes should be entered during the checkout process to be valid. Attempting to add a
promo code after purchase will not be honored.
PROHIBITED ACTIONS
(a) The user is restrained from allowing any person other than the authorized person(s) to
access the website or his account on his behalf.
(b) The user undertakes not to resell or assign his/her rights or obligations under these
Terms of Use and also agrees not to make any unauthorized commercial use of the
products purchased hereunder.
(c) The user shall comply with all applicable laws and shall not contravene any
applicable laws of India relating to the products as applicable hereunder.
(d) The user shall not to print, download, duplicate or otherwise copy, delete, vary or
amend or use any data or personal information posted by any other user on this
website except such data and information which is posted by the particular user
himself.
(e) The User shall not infringe any intellectual property rights of HALDÈN in this
website and/or retain information in any computer system or otherwise with an
intention to do so.
(f) The User hereby grants to HALDÈN a non-exclusive, worldwide, royalty-free,
irrevocable, sub-licenseable right to exercise all copyright and publicity rights, in any
existing or future media, known or unknown, over the information provided by the
user in this website. Such information shall be deemed to be the property of
HALDÈN and the user shall take all reasonable steps that the same is accurate,
complete and is not misleading.
(g) The user shall be prohibited to introduce, post or transmit any information or
software, which contains a virus, worm or other harmful component into the internet
or HALDÈN's network system.
(h) In the event that the user breaches any of the above mentioned covenants, HALDÈN
shall have the right to delete any material relating to the violations. HALDÈN
reserves the unilateral right to suspend or/and deactivate the user's access to the
website and/or any other related facility in case of violation of these Terms of Use.
REPRESENTATIONS, WARANTIES AND COVENANTS BY THE USER
a. The user represents and warrants that he/she is legally entitled to enter into and
execute a contract and is not disqualified from entering into a contract under the
provisions of the Indian Contract Act, 1872.
b. There exists no contract, commitments or agreements of any nature which may
conflict in interest of the user with this Terms of Use.
c. That this ‘Terms of Use’ document shall be treated parallel to an agreement between
HALDÈN and the User, under all the applicable laws of India, and by agreeing to
proceed with the website, the User has agreed to all the provisions of this Terms of
Use in its entirety.
d. That the User proceeding with the website shall be treated akin to placing of his
signature on an agreement thereby creating legally binding obligations on the User in
terms of the provisions of this Terms of Use.
e. The User shall comply with all the applicable laws, including but not limited to the
Foreign Exchange Management Act, 1999, notifications issued there under the
Exchange Control Manual issued by the Reserve Bank of India, Customs Act, 1962,
Information Technology Act, 2000, Prevention of Money Laundering Act, 2002,
Foreign Contribution Regulation Act, 2010, Income Tax Act, 1961, Export Import
Policy of the Government of India and shall include any amendments, notifications
and rules thereof under the aforesaid enactments applicable for using the website or
buying/ selling any product through the website.
PERSONAL INFORMATION
When shopping with HALDÈN we will save some of your data to fulfil your purchase.
HALDÈN treats all personal information confidential. You have the right to request access to
your data and if there is anything wrong you can get it changed or removed. HALDÈN may
also use cookies, for example in order to improve your experience of the website. You can
read more about how we use personal data in privacy policy on the website.
PRODUCT INFORMATION
HALDÈN has the right to adjust prices, involve additional cost and change product
information such as product pictures and offers without notice. The product images and
information texts available reflect the product as much as possible. We reserve the right for
any errors that may appear on the page and cannot guarantee that all pictures accurately
reflect the true appearance of the watch. The pictures may differ depending on the colour
settings in your computer. All pictures should be seen as illustrations only, and do not
guarantee correct appearance and characteristics. HALDÈN does not warrant that the
products displayed on the website and the products delivered to the user shall be exactly
similar in features, and there might be minor deviations, not being material.
COMPLAINTS TERMS
It is important that you as a customer carefully check your goods / products when you receive
your shipment in order to verify that the products are not damaged and correct. If your
product is damaged in transport, whether the damage is visible or hidden, you must report
this as soon as possible to the carrier. If you receive your item and see that it is damaged or
does not match the one you ordered or, you shall also contact us within 14 days from
receiving the product.
Any complaints shall be made to our customer service at the contact details below:
Mr. Kisan Kolhar
Designation: CRM (Customer Relationship Manager)
Halden Global Biz Pvt. Ltd.
7977474412
Email: support@haldenluxury.com
Please supply the order number and the reason for complaint and we will get back to you
shortly with instructions on how to return the item. Defective products returned to HALDÈN
should be treated as if they were faultless. It is in all types of returns extremely important that
the product is packaged in such a way that it cannot be damaged during transit. In the case
that a returned product has no errors or faults. HALDÈN has the right to replace defective
goods with goods of the same model. If the item has been discontinued, the customer will
receive a full refund.
ADDITIONAL INFORMATION
No transmission of data over the internet is guaranteed to be completely secure. It may be
possible for third parties not under the control of HALDÈN to intercept or access
transmissions or private communications unlawfully. While we strive to protect your Personal
Information, neither HALDÈN nor any of our service providers can ensure or warrant the
security of any information you transmit to us over the internet. Any such transmission is
done at your own risk.
INDEMNITY
The user agrees and undertakes to indemnify and keep indemnified HALDÈN and its
directors, officers and personnel against all liabilities, costs, expenses (including legal fees),
damages and losses suffered or incurred by HALDÈN (or its directors, officers and
personnel) arising out of:
(a) any misrepresentation/ misuse of products or website content/ incorrect reporting of
information by the User on the website,
(b) any breach by the user of any of the provisions of this Terms of Use or failure to
perform any of its obligations under this Terms of Use,
(c) any claim made against HALDÈN in connection with any of the acts or omissions of
the user,
(d) gross negligence, wilful misconduct, misbehaviour or criminal acts of the User or any
of its representatives.
LIMITATION OF LIABILITY
HALDÈN responsibility for errors in connection to delivery is limited to existing conditions
of sale. HALDÈN bears no direct or indirect responsibility for example, but not limited to,
incompatibility, delivery delays, downtime, data loss, additional work or other economic
harm.
FORCE MAJEURE
Notwithstanding anything contained hereinabove, HALDÈN shall not be held liable in the
event of non- performance of the contract prevented, hindered or delayed by circumstances
beyond our reasonable control including but not limited to governmental acts, regulatory
changes, acts of God or forces of nature, landslides, earthquakes, floods, fire, lightening,
explosions, major storm (hurricane, typhoons, cyclones, tsunami etc.) or major storm
warnings, tidal waves, shipwrecks, communication cable cutting/ theft, major telephone
exchange failure and perils of navigations, acts of war (declared or undeclared), insurrection,
riots, or public enemies, unavailability of public services, strikes, lockouts, acts or omission
of sovereign states or those purporting to represent sovereign states, blockades, embargoes,
epidemics, quarantines, public disorders, sabotages, accidents, destruction/ damage/
malfunctioning of any equipment, technology failure or circumstances or similar events
beyond the reasonable control of HALDÈN.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the
material published on it are owned by HALDÈN. Any use of the site or its content, including
copying or storing such content in whole or part, other than for your own personal, non-
commercial use, is prohibited without the permission of HALDÈN.
UNSOLICITED INFORMATION
(a) The user agrees and accepts that it has not received any unsolicited invitation or
advice or invitation from HALDÈN or any of its members or authorized
representatives to view this website.
(b) In the event the user has received an unsolicited invitation from HALDÈN, its
members or authorized representatives to view this website, please provide details
about such invitation, including the reference of the person(s) who has made such
invitation, by sending an email to support@haldenluxury.com.
USER CONTENT
The www.haldenluxury.com website may include user generated content from for example
social media applications. HALDÈN does not claim any ownership in rights in such content
(images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect
a violation of copyright, or any other right, or otherwise is offended by such content, please
contact our customer service team as per the contact details set-out below:
Mr. Kisan Kolhar
Designation: CRM (Customer Relationship Manager)
Halden Global Biz Pvt. Ltd.
7977474412
Email: support@haldenluxury.com
RETENTION OF TITLE
All products remain in HALDÈN property until full payment is made and possession is
delivered.
FRAUD
All attempts at fraud are reported to the authorities and HALDÈN reserves the right to cancel
the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION
These Terms of Use and your use of the www.haldenluxury.com website are governed by
Indian law. All disputes arising from the terms of use and your use of the website, shall be
subject to jurisdiction of courts, tribunals or any other applicable forum at Mumbai,
Maharashtra.
TERMINATION
HALDÈN reserves the right to terminate your account and/or your use of the
www.haldenluxury.com website at its sole discretion. For example, if HALDÈN suspects that
you have breached these terms of use or any other website document. Such termination can
be made without prior notice.
MAINTENANCE
HALDÈN may at its sole discretion and without assigning any reason whatsoever at any time
deactivate or/and suspend the User’s access to the website without notice to carry out system
maintenance/upgrading/testing/repairs/other related work. Without prejudice to any other
provisions of this Terms of Use, HALDÈN shall not be liable for any
loss/damage/costs/expense that the User may suffer or incur in this regard, and no fees/
charges payable by the User to HALDÈN shall be deducted or refunded or rebated, as a result
of such deactivation or/and suspension.
COMMUNICATION
In using this website, the user does understand and agree that he/she is actually
communicating with HALDÈN though electronic records and therefore grants consent to the
fact that the user may receive communications via electronic media from HALDÈN
periodically.
WAIVER
Save and except as expressly provided in this Terms of Use, no exercise, or failure to
exercise, or delay in exercising any right, power or remedy vested in this Terms of Use shall
constitute a waiver by HALDÈN of that or any other right, remedy or power.
AMENDMENTS
HALDÈN may revise these terms of use from time to time. Every time you order a product
from us, the general conditions in force at that time will apply to the contract between you
and HALDÈN. You should therefore periodically visit this page to review the then current
terms to which you are bound.
This Terms of Use is an electronic record in terms of Information Technology Act, 2000 and
rules there under as applicable and the amended provisions pertaining to electronic records in
various statutes as amended by the Information Technology Act, 2000. This electronic record
is generated by a computer system and does not require any physical or digital signatures.
These terms of use were updated 15 JULY, 2024