RETURNS

HALDÈN is committed to making your shopping experience a success and is offering free returns for domestic shipments.


If you are not 100% satisfied with your purchase, you can return it to us within 7 days without processing fees. Please note that items returned within 7 days can be refunded to the original payment source.

TO RETURN EMAIL ON support@haldenluxury.com OR CALL ON +91 9004583546 (11 am to 9 pm).


Returns are only accepted for items purchased directly from the HALDÈN official website i.e www.haldenluxury.com. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging.


IN CASE OF 


WRONG, DAMAGED OR DEFECTIVE
If there is an issue with the product itself due to defects in materials or craftsmanship please contact support@haldenluxury.com right away so we may replace it for you.

HOW TO MAKE A RETURN
Simply login to your account and select RETURN or email our customer support at support@haldenluxury.com and we will get you all taken care of.

FOR RETURNS WITHIN INDIA
In most cases , we offer free pick up for the customers in INDIA, however If your logistics doesn't support return pick up services to your location then customer has to ship us the product to our registered address which you will get from customer support team.

HALDÈN is not liable to pay for the shipping cost paid by the customer in case of return from remote locates within India.

RETURNS WORLDWIDE
We do not offer any return pick up service outside INDIA, however if customer sends us the product back in original condition, the refund is processed as per the policy.

PROCESSING TIME FOR REFUND
Once we receive your returned item we aim to process it straight away although this may take up to seven days. Refunds will take up to 10 business days to clear, but may take longer to appear on bank or credit card statements.

Items that require repair may take up to four weeks to process, but are usually much quicker.

FOR ANY MORE DETAILS PLEASE CHECK OUR FAQ’s SECTION OR KINDLY EMAIL AT support@haldenluxury.com