RETURNS

Haldèn is committed to making your shopping experience a success and is offering
exchange (one time) and returns (within 7 days of completion of delivery at your
address) for all shipments.
In the event you are not satisfied with the product purchased from the website, then
you can return the product to us and we will exchange the product or refund the
purchase consideration, including shipping charges which was levied while delivering
the product, to you. Please note that you have the option of either exchange of the
product or claiming refund of the purchase consideration. Such request for return
and refund / exchange has to be made within 7 days from the date of completion of
delivery of the product to your address. You are required to follow the below
instructions for processing return and refund of the product:
1) Inform our team about returning the product within 48 hours of delivery on
support@haldenluxury.com/ call/ whatsapp : +91 7977474412 ONLY BETWEEN
11am to 7pm (Monday - Saturday).
2) We will arrange for the pick up within 48 hours from the same address where the
product was initially delivered.
3) Once the shipment is delivered back to us by our delivery partner in
original/unused condition, we shall refund you the money within 72 hours in your
bank account only or deliver to you a replacement of the product at the same
address within 7 days, as the case may be.
Please note that you are eligible to seek exchange of the product on only the first
occasion and if you still insist on exchanging the replacement product then Haldèn
reserves the right to levy additional charges which shall be previously communicated
to you in writing.
To ensure safety, Haldèn does not provide the facility of doorstep refund. Refund
shall be made to the same account of the user from which the purchase
consideration was paid and in case of cash on delivery products, refund will be given
via bank transfer in name of customer only.
In addition to adherence to the aforesaid conditions, please note that return and
refund / exchange benefit will not be applicable to you in the following
circumstances:
a. The product is not in new, unused and re-sellable condition and is torn or
damaged or destroyed (as per the examination of the delivery executive
authorised to collect the product); and
b. The original packaging and any protective coverings and product information
is not on the product and in the packaging.

Please note : Items bought under sale/discount are not eligible for refund under any circumstances. However you can exchange your product 1 time within 7 days.

You also have the right to cancel your order prior to its delivery at your address using
the option available on the website.
Haldèn shall have the right to update this policy from time to time and as and when
new products get introduced into this website, the refund / returns / exchange
benefits may not be available on those products. Therefore, we urge you to go
through the terms of this policy before transacting on this website.

This policy was updated on 6 AUGUST 2024