RETURN and EXCHANGE

7-DAY EXCHANGE & RETURN
Because Your Experience Matters

At HALDÈN, we want you to love what you receive. That’s why we offer a 7-day window for exchanges and returns on all eligible purchases.

🔄 Free Exchanges & Easy Returns (For Full-Priced Items)
If your order was placed at MRP (non-discounted):

✅ Free Exchange – We’ll handle pickup and shipping at no extra cost.

✅ Easy Returns – For prepaid orders, the full amount will be refunded to your original payment method. For COD orders, refunds will be made via bank transfer.

⚠️ Discounted or Sale Items
Products purchased during a sale or promotional discount are:

❌ Not eligible for refund under any circumstances

✅ Eligible for a one-time exchange within 7 days of delivery

For such exchanges:

Pickup will be arranged by us

Pickup charge: ₹280

Forward shipping charge: ₹120
(Customers are required to bear these costs)

Want to Exchange for a Different Product?
No problem! If the new item costs more, you can simply pay the difference. If it costs less, we’ll issue the balance as a gift card.

How to Initiate a Return or Exchange
Simply write to us at support@haldenluxury.com within 7 days of receiving your order, and we’ll guide you through the next steps.