Haldèn is committed to making your shopping experience a success and is offering exchange (one time) and returns (within 48 hours of delivery) for domestic shipments.
If you are not 100% satisfied with your purchase, you can return it to us within 48 hours of delivery.
Note : Any Item bought on discounted price/sale will not be eligible for any return/exchange.
STEPS TO INITIATE A RETURN :
1) Inform our team about returning the product within 48 hours of delivery on firstname.lastname@example.org
2) We will arrange for the pick up within 48 hours.
3) Once the shipment is delivered back to us by our courier partner in original/unused condition, we shall refund you the money within 72 hours in your bank account only.
Please note :
Any return or exchange request after 48 hours of delivery shall not be entertained at all, under any circumstances .
Please note that for all COD orders, refund will be given via bank transfer in name of customer only. For ex. If customer name is "ABC", bank details should be same in name of "ABC".
For any other query EMAIL ON email@example.com
INCASE OF SPECIAL OFFERS ,KINDLY READ THE SPECIFIC TERMS AND CONDITIONS MENTIONED ON OFFER AND DISCOUNT PAGES. RETURN AND EXCHANGE POLICIES WILL BE APPLICABLE ACCORDING TO THE SPECIAL OFFER.
Incase of any regular/special discount given by team on whatsapp, website or email, no returns or exchanges will be applicable and no separate mention will be there on invoice.
Returns are only accepted for items purchased directly from the HALDÈN official website i.e www.haldenluxury.com. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging.
PLEASE NOTE ALL INTERNATIONAL ORDERS (Outside India) ARE NOT APPLICABLE FOR EXCHANGE OR RETURN UNDER ANY CONDITION.